TERMS AN CONDITIONS

*PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR PLACING AN ORDER. BY ACCESSING THE SITE OR PLACING A ORDER YOU ARE AGREEING TO THESE TERMS OF USE. 

 

Products, Specifications, and Content

All descriptions are provided to the best of our knowledge. Whilst every effort is made to present accurate information, any errors or omissions are purely unintentional. All weights, measurements and similar descriptions are accurate and true to our knowledge and are provided for convenience. We attempt to ensure that information on this Website is complete, accurate and current. Despite our efforts, the information and photographs shown on this Web Site may occasionally be inaccurate, incomplete or out of date due to new improvements being made to our designs frequently. All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice.

 

Prices

All prices are in Canadian dollars and are subject to change without notice. All orders will be charged at the price prevailing at the time of the order. Please feel free to confirm prices at any time.

 

Terms of Payment

Payment should accompany all the orders unless other arrangements have been made. We accept Visa, MasterCard, American Express, and Paypal. If you wish to pay using another method, please contact our sales office.

 

Delivery/Shipping

Shipping costs are extra and will be calculated based on your location and order size. All our order larger than 90 Lbs will be shipped using ground LTL shipping. Most shipments withing Canada are between $250 and $500. Our responsibility ceases when merchandise is accepted by the carrier. We will provide the name and contact information of the Carrier and Tracking number of the shipment. The customer, in turn, is responsible for tracking the shipment, contacting and making delivery arrangements with the Carrier,  and inspection of boxes. In the event of lost or damaged merchandise, the customer should file a claim with the carrier immediately. We will make every effort to ship your order in the fastest possible manner, and by the mode of transportation that you specify; however, in the event of no specific instructions, we will use our judgment and ship the best, fastest and most economical way. We are not responsible for delayed delivery due to conditions beyond our control. 

When an order is placed, it is your responsibility to make sure the address you enter via the checkout process is CORRECT as we send our items to THAT ADDRESS and we are not liable or responsible if you make a mistake or do not inform us of any changes.  As part of the delivery process, we require a contactable telephone number (for the courier company to contact you) before the item is shipped. We do not ship to PO Boxes as in most cases (depending on product/value over $150) you will need to sign for your item.  Orders placed on a weekend or a Public holiday will not begin processing until the next business day. Generally, orders are prepared and shipped within 5-7 business days.

 

Sales Tax

Sales Tax will apply for all orders in accordance with the sales tax laws of the Province of Ontario.

 

Return of Merchandise

Returns or cancellations must have the prior approval of our office and must be for justifiable reasons. The credit extended for such approved returns will be based on the invoice value at the time of our current pricing. A 15% restocking fee will be applied for orders canceled within 30 days after order. Return of merchandise will not be accepted if the order is older than 31 days. All components must be in original packaging upon return. The return freight cost of goods to our warehouse is the sole responsibility of the customer. Custom Size orders are not returnable, but any defective parts will be replaced. It is not acceptable for refunds, credit or replacements to be offered if you change your mind make an incorrect choice or the item is not what you expected.  So please ensure you select your purchase carefully.

 

Warranty

The warranty is valid from the date of delivery. Warranties do not cover damage caused by mishandling, misassembly, misuse, accident or collision. We do not cover ANY damage caused by forces of nature, inclement weather or general wear and tear. The warranties will only cover the parts deemed faulty under normal use as contained within the product user guide. All parts claimed under warranty must be sent back to us for inspection, replacement or repair. Freight costs are not covered for items replaced under warranty.

 

Limitations of Liability

Please be advised that Planta Greenhouses its directors and staff are not responsible or liable for any disregard for public safety, injuries to self or third party, general, punitive, special, indirect, consequential or incidental damages and property damage.  Planta Greenhouses can also not be held responsible for any injury, mishap or damages incurred during the use or construction caused as a result of using any of our products.

 

Use of this website

The Web Site design and all text, graphics, information, designs, logos, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by Planta™ Greenhouses. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without the express written permission of Planta™ Greenhouses.

All trademarks, service marks and trade names of Planta™ Greenhouses used in the site are trademarks or registered trademarks of Planta™ Greenhouses.

Have Additional Questions About Planta Products? Call (877) 669-1286 or Send Us a Message