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FAQs

Shipping

Which locations does Planta ship to?

We offer shipping across all of Canada and the USA (including Alaska & Hawaii).

How much does shipping cost?

Most shipments throughout Canada and the USA are between $250 - $450. However, shipping costs will be calculated depending on your location and the size and weight of your order. 

How long does shipping take?

Generally, orders are prepared in 24 to 48 weekday hours and are shipped within 2-4 business days. We will provide the name and contact information of the carrier and the tracking number of the shipment, as shipping timeframes may vary by location.

Do you ship to PO boxes?

We do not ship to PO boxes, as in most cases, you will be required to sign for your package upon arrival.

Where are your shipping and returns policies?

View our complete shipping details and full return policy in the links provided.

Installation

Is the greenhouse easy to install?

Installing a greenhouse does take time and patience; however, we’ve developed a series of detailed video tutorials to guide you through the installation process.

Is there support for post-purchase?

Absolutely! Our after-sales customer service team is available to answer any questions and support you on your greenhouse journey. You can fill out our contact form or give us a call at 1 (877) 669-1286.

What type of base/foundation is the best for me?

This can vary depending on your location, gardening plans, and desired aesthetic. To better understand the different options available, you can find several different types of greenhouse bases, information, and pictures posted by Planta Greenhouse owners on our Customer Stories page and our Planta Facebook page. Additionally, you can learn more about "Types of Greenhouse Bases - With Pros & Cons of Each" on our blog.

Payments

What payment options do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, and Discover). In addition, we work with Apple Pay, Google Pay, Shopify Pay, and Paypal.

Do you offer payment plans?

Yes, we do! Planta Greenhouses has partnered with Affirm and PayBright to offer our customers a variety of short and long-term payment plans. Select this option at checkout to see the installments and timeframes available for you.

Greenhouses

What materials are your greenhouses made from?

All of our greenhouse models are designed with heavy-duty galvanized steel frames and 6 or 10mm double wall polycarbonate panels. 

Are all of your greenhouses UV-protected?

Absolutely! The double-wall polycarbonate panels we use across our different models provide 100% protection against UV rays.

How wind resistant are Planta Greenhouses?

Our greenhouses are incredibly sturdy and can withstand wind speeds up to 65mph (100 km/h), depending on the model.

How much snow can Planta Greenhouses hold?

Solid construction ensures that our strongest greenhouses can withstand a snow load of up to 75 psf (360 kg / m²). This equals 6 feet of fresh snow or 3 feet of packed snow. Please note that snow loads do vary depending on the model. 

Customization Options

Can I add my own vents, fans, heaters, and lights?

Of course! The polycarbonate is very easy to work with, and the galvanized steel frame is strong enough to support any additional accessories.

Can I get a longer greenhouse?

Most of our residential and commercial greenhouses are extendable up to 100ft. Learn more about our extension kits for both the Sungrow and Sigma models.

How can I customize my greenhouse?

The customization possibilities are truly endless with a Planta Greenhouse. To help you get started, take a look through “16 Ways to Supercharge Your Greenhouse” on our blog.